KMTTECH Refund and Support Policy

KMTTECH stands out among software providers with its flexible and transparent money-back policy. Our goal is to deliver complete customer satisfaction across our entire range of commercial software utilities. Every product is designed and developed to meet users’ specific requirements with utmost quality and reliability.

To help users make informed decisions, we provide free demo versions of all our tools on our official website. We strongly encourage users to evaluate the demo before purchasing the licensed version.

Dedicated Technical Support

We have a highly trained and dedicated technical support team available to resolve any product-related or technical issues. Additionally, users can access video tutorials available on our website for a step-by-step understanding of software functionality and features.

Non-Disclosure Agreement (NDA)

We provide a Non-Disclosure Agreement (NDA) upon request. However, please note that a refund is not applicable if the client refuses to share the required files with our support team or upload them to our FTP server, even if the NDA has been signed.

Refund Policy Overview

If a customer is not satisfied with our product, they have the right to request a refund within 30 days of purchase. Refund requests submitted after 30 days are not eligible.

Refund Not Applicable In The Following Cases:

  • If the customer no longer requires the software.
  • If the issue arises from an incompatible system environment.
  • If the software was purchased without intent to use.
  • If the software was bought for the wrong platform.
  • In case of lost or misdirected emails.
  • If 40% or more data is successfully recovered or extracted.
  • Due to delays in license key processing or software download.
  • If the software was purchased without testing the demo version.
  • When the 30-day refund period has expired.

How Our Refund Process Works

If you encounter any technical issues, please contact our technical support team first. We handle each query carefully and aim to resolve your issue as quickly as possible.

Before applying for a refund, please follow these steps so our team can evaluate your issue properly:

  1. Take screenshots of the error messages and send them to our support team.
  2. Record a complete video showing the data extraction process and send it via email.
  3. If the video is not sufficient, upload your file via Google Drive for further inspection.
  4. If the file is too large, grant remote access to our team for live troubleshooting.

Refund Approval Conditions

A refund will be issued only if our support team is unable to recover or extract the requested data from the files you provided. The refunded amount will exclude taxes, shipping, handling, and payment commissions.

Conclusion

At KMTTECH, customer satisfaction is our top priority. Our transparent refund policy and committed support team ensure a smooth, reliable, and trustworthy experience for every user.